Terms of Business

Effective Date: 30 October 2025

1. INTRODUCTION

These Terms of Business govern the relationship between Water4Laborworkers Portal Co LLC SOC (“we”, “our”, the “Company”) and any person or legal entity (“you”, “your”, the “Customer”) who places an Order through our Website for water coolers, water bottles or other related products delivered to labourer or worker’s accommodations premises within the jurisdiction of the United Arab Emirates. By accessing, registering and/or continuing to use or access our Services or by placing an Order through our Website, you agree to be bound by these Terms of Business and any other terms and conditions that are communicated to you in writing (either through the Website, invoices or otherwise) (collectively, the “Terms”) with immediate effect. You acknowledge and agree that you have read, understood, and agreed to these Terms of Business. The Terms are subject to change by us at any time. Your continued use of the Website following any such change constitutes your agreement to the Terms as so modified. By placing an Order, you confirm that you have read, understood, and agreed to the Terms.This Website is an e-commerce platform, that allows Customers to view and purchase Products as part of the Services. We reserve the right to introduce new Services and update any of the Services, in our sole discretion.

2. DEFINITIONS

“Consumer Protection Law” means, UAE Federal Law No. (15) of 2020 on Consumer Protection and the implementing regulations, rules, or guidance issued under it, as amended from time to time.

“Data Protection Law” means, UAE Federal Decree-Law No. (45) of 2021 on the Protection of Personal Data and the implementing regulations, rules, or guidance issued under it, as amended from time to time.

“Maintenance Contract” means, the optional service agreement purchased separately by the Customer for the on-going maintenance of the Products (as defined below) following delivery of the Service, the terms of which shall bind the Customer and the Provider.

“Order” means, a request placed by a Customer through the Website for the supply of Products and/or Services, which is accepted and confirmed by us in accordance with the Terms.

“Designated Location” means, the labourer or worker’s accommodation facilities located in the UAE which the Customer has the option to select on Purchase of the Product and Services through the Website.

“Product(s)” means, water coolers, water filters, water bottles, Maintenance Contracts and any other related products (including optional add-ons) and services made available and purchased by you through our Website.

“Provider” means, the relevant third-party water company responsible for supplying, delivering, installing, maintaining (where applicable), and providing warranty documentation for the Products.

“Service(s)” means, the supply of Products and related services provided through the Website, including the delivery and Customer support for Products made available by us through our network of Providers, including Order processing, oversight, management, coordination, and related customer support services.

“UAE” means, the United Arab Emirates.

“VAT” means, the value-added tax chargeable under UAE Federal Decree-Law No. (8) of 2017 on Value Added Tax and related UAE laws, regulations, or guidance, as amended from time to time.

“Website” means, our website available at https://water4laborworkers.com/, which lists Products provided by Providers at Designation Locations which the Customer may opt to select on placement of an Order as part of the Service.

3. NATURE OF OUR SERVICES

The Company operates solely as a marketplace platform for the Products and does not manufacture, own, or directly supply the Products (or purport to manufacture, own, or directly supply the Products). Once the Customer and the Provider have mutually agreed on the terms and conditions for delivery and any applicable after-sales services, including Product delivery, installation and maintenance (if any), the Company’s role in facilitating that relationship concludes.
By making payment through our Website, you expressly authorise us to receive and hold funds on your behalf and to remit such funds to the designated third-party Provider. You further authorise us to communicate with the selected Provider, on your behalf, to facilitate with the Order processing.
Upon delivery and installation of the Products, ownership of the Products shall transfer from Provider to the residents of the Designated Location, as a collective, for their use as intended by the Customer. Any subsequent services provided by the Provider shall be governed by such Provider’s terms and conditions (including by way of Maintenance Contract) agreed between the Customer and Provider. Whilst the Company may offer to assist in obtaining approval from the facilities management of the Designated Location prior to Product installation, the Company is not responsible for this once it has confirmed that the Products have been successfully delivered and installed.
The Company acts solely as a facilitator and is not a party to any agreement made between the Customer and the Provider. Our role is limited to receiving payments from you, as a Customer, on your behalf and remitting such payments to the relevant third-party Provider responsible for supplying, installing, servicing and maintaining (if any) the Product. The Company is not affiliated to, and does not own, operate, or control the Provider (or the services conducted by the Provider).
The Company does not guarantee the performance, quality, or compliance of the Provider’s services, the Products or payment obligations by the Customer to the Provider unless such payment has been made through a remittance of funds by the Customer to the Company.

4. ORDERS, RECEIPT OF PAYMENT AND DELIVERY

All Orders placed by Customers through the Website are subject to Company’s discretion. The Customer acknowledges that Orders may be impacted by the Provider’s acceptance and stock availability. Order fulfilment typically occurs within five (5) to fourteen (14) business days, depending on the Provider’s capacity. No guarantees are made regarding delivery timelines.
As part of the Services, the Customers may opt to receive photographic and/or documented video footage as confirmation of Product installation at the Designated Location selected by the Customer on Order placement.
Any request to visit the installation location is subject to approval from the facilities management of the Designated Location. Customers must liaise directly with the management of the facilities management of the Designated Location to arrange a viewing. Company will not coordinate or facilitate such visits.
Cancellations, returns, or exchanges are subject to the individual Provider’s policies as stated in their accompanying terms and conditions. The Company does not set or control these policies or terms and conditions. Customers are advised to review the Provider’s terms and conditions before placing an Order. As part of the Services, the Customer acknowledges that the Company may liaise with various third-party Provider’s (selected subject to availability) for Order fulfilment, and that each Provider may have their own policies and terms and conditions.
The Provider is responsible for supplying photographic and/or documented video footage as confirmation of Product installation. The Company is not liable for any delays or omissions in this regard.
Water4LaborWorkers reserves the right, at its sole discretion, to reassign or reallocate products to an alternative labor accommodation when necessary. This may include situations involving logistical requirements, delivery constraints, or any circumstances that prevent fulfillment to the originally designated location.

5. PRICING AND PAYMENT

All prices listed on our Website are inclusive of VAT (if applicable), unless stated otherwise. Full payment of a Product is required at the time of placing the Order.
Payment Confirmation Policy of Water4laborworkers, Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt.
The available methods of payment and accompanying terms shall be as specified on the Website. The Company does not assume any credit risk or liability for non-payment by third-party providers or third-party payment processors.
Upon receipt of payment from the Customer, the Company shall remit the funds to a designated Provider. We are not responsible for any delays in payment by the Customer. Provided that full payment in respect of an Order has been made by the Customer to the Company, the Company shall release the requisite amount of such funds to the Provider upon successful delivery and installation of the Product at the Designated Location, or such other time agreed between the Company and the Provider.
We are not responsible for any subsequent price changes or discrepancies caused by Providers. Unless such items are sold through the Website, any additional charges for maintenance contracts, filters, or repairs are agreed and billed separately directly between the Provider and the Customer.
The Company shall issue to the Customer a tax invoice in accordance applicable law, which sets out the price paid, and details of the Product and Services purchased. The invoice may also include the name and contact details of the relevant third-party Provider, a link or reference to the Provider’s applicable terms and conditions, and details of any warranty supplied by the Provider.
Visa or MasterCard debit and credit cards in AED will be accepted for payment.
The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency.
We will not trade with or provide any services to OFAC and sanctioned countries.
Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.
Cardholder must retain a copy of transaction records and https://water4laborworkers.com/ policies and rules.

6. HOW WE PROCESS YOUR ORDER

The Company’s Website provides a platform which facilitates with the transaction process between the Customer and the Provider as follows:
- The Customer selects a Provider and places an Order for the desired Product via the Website. The Provider’s terms and conditions, including delivery, installation, and any after-sales services, are made available for review prior to purchase of a selected Product.
- Payment is made by the Customer through the Company’s Website. The Company shall retain relevant funds received from the Customer for facilitation purposes only and does not operate as a licensed escrow service under applicable UAE regulations.
- Upon receipt of payment, the Company notifies the Provider that payment has been received and provides the Customer with a tax invoice against the Product purchased in accordance with the Terms.
- The Company shall coordinate with the Provider to arrange delivery and installation of the Product at the Designated Location.
- The Company shall release payment to the Provider upon confirmation by the Provider of successful delivery and installation of the Product.
- The Company does not participate in the negotiation or execution of terms of service between the Customer and the Provider and is not responsible for the performance of either party.
Delivery and installation of the Products at the Designated Location shall be undertaken and performed by the Provider.
The Company’s responsibility ceases upon confirmation of successful delivery and installation of the Products. The Company is not responsible for delays, defects, damage, or failure in delivery or installation by the Provider.
Any complaints, defects, or service issues related to the Products or installation must be addressed directly with the Provider. The Company may assist Customers in facilitating communications with the Provider.

7. WARRANTIES AND MAINTENANCE

Product warranties, guarantees and after-sales service commitment coverage is provided exclusively by the Provider, as detailed in the product description and Provider’s terms and conditions, and are subject to such Provider’s terms and conditions. The Customer acknowledges that the Company does not offer direct warranty or maintenance services in connection with the Products or Services.
On placement of an Order, Customers may separately opt to purchase a Maintenance Contract via our Website. In the event the Customer purchases a Maintenance Contract, the maintenance services shall be as stipulated between the Provider and the Customer, and the Company is not party to the transaction.
Neither we nor any third parties provide any warranty, promise or guarantee as to the functional aspects of the Website, Our Content (as defined below), or the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this Website for any particular purpose. We make no further warranty, promise or guarantee that Our Content or the systems that make it available are free of viruses or other harmful components. We recommend that all users of the internet ensure they have up to date virus checking software installed. You acknowledge that the information and materials contained within this Website are provided on an “as is” basis. To the fullest extent permitted by applicable law, we, and our shareholders, affiliates, directors, officers and employees, make no representations or warranties of any kind, express or implied, as to the accuracy, reliability, completeness, availability or other characteristics of this Website.
Accordingly, your use and reliance upon any of the information or materials included within this Website shall solely be at your own risk. You shall be solely responsible for ensuring that any products descriptions, services or information provided by you meet your requirements.
You are permitted to use Our Content only as expressly authorised by us or our third-party licensors (as applicable). Any reproduction or redistribution of Our Content is prohibited and may result in a breach of these Terms of Business. Without limiting the foregoing, copying and using any of the said materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. In addition to the intellectual property rights mentioned above, “Our Content” includes but is not limited to any graphics, photographs, including all image rights, sounds, music, video, audio or text displayed or used on the Website.

8. INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights in the Website, content, logos, images, copyright, trademarks, patents, publicity, database, material provided by the Company and/or other intellectual property rights (collectively, “Intellectual Property Rights“) that belong to, or are licensed to us, remain the sole property of the Company (or its licensors, as the case may be).
The Customer is granted a limited, non-exclusive, non-transferable license to access and use the Website for placing Orders and receiving information in accordance with the Terms.
Except for the rights expressly granted under these Terms of Business:
- all content included on the Website, including but not limited to text, graphics, logos, images, audio clips, digital downloads and software is our property or the property of our licensors. We (or our licensors, as the case may be) retain all right, title and interest in and to the Website, including, without limitation, all Intellectual Property Rights therein; and
- all rights, title and interest in and to any information, materials or other content that you provide in connection with your use of the Services, including all Intellectual Property Rights therein, will become our property.
You shall not reproduce, copy, modify, distribute, or create derivative works from the Website content without the prior written consent of the Company.
You agree that you have no right to use any of our trademarks without our prior written consent.
All rights not expressly granted to you in the Terms are reserved and retained by us or our licensors.

9. PRIVACY AND DATA PROTECTION

The Company may collect, process, and store personal data pertaining to Customers in compliance with applicable Data Protection Laws and in accordance with these Terms of Business.
The Customer acknowledges that Customer data may be shared with a Provider solely, and to the extent necessary, for the provision of Products and Services.
The Company shall endeavour to implementing reasonable measures to protect Customer data against unauthorized access, disclosure, alteration, or destruction.
Customers have the right to access, amend, or request deletion of their personal data in accordance with individuals’ rights stipulated under applicable Data Protection Law.

10. LIMITATION OF LIABILITY

Nothing in the Terms shall limit or exclude a party’s liability: (i) for fraud, including fraudulent misrepresentation, perpetrated by that party; (ii) for death or personal injury caused by the negligence of that party; or (iii) for any other liability that cannot be limited or excluded under applicable law.
To the maximum extent permitted by application law, the Company (including our parent company, subsidiaries and affiliates and our, and their directors, officers, agents, employees, suppliers, subcontractors or licensors) are not liable, and you agree not to hold us responsible, for any damages or losses resulting directly or indirectly from:

delays in delivery or installation of the Products directly caused by a Provider or external factors and are not within the Company’s control;
product defects, malfunctions, or warranty claims;
misuse, damage, or health and safety issues occurring after installation;
inaccurate information provided by you when using the Services;
your use of or your inability to use our Services;
delays or disruptions in our Services which are not foreseeable by the Company or not within its control;
viruses or other malicious software obtained by accessing or linking to our Services;
damage to your hardware device from the use of products sold on the Website or our Services;
Our Content, actions or inactions of third parties using our Services;
suspension or other action taken by us with respect to your use of the Services; or
your loss of income, opportunity or other economic loss arising from or as a result of changes to the Terms.
- The Company is not liable for any late payments by the Customer, or late payment or performance by the Provider.
- Under no circumstances shall the Company be liable for any indirect, consequential, incidental, or special damages arising out of or related to the performance or non-performance of obligations under the Terms, or any agreements or transactions between the Customer and the Provider. This includes, but is not limited to, loss of profits, business interruption, or reputational harm, regardless of the cause or legal theory asserted. In consideration of the Product warranty provided to you by a Provider, in no event will we, our parent company, subsidiaries and affiliates, and our, and their directors, officers, agents, employees, suppliers, subcontractors or licensors be liable, whether based on an action or claim in contract, tort, negligence, breach of statutory duty or otherwise arising out of or in relation to the Terms for loss of profits, loss of data or information, business interruption or other pecuniary loss or for any special, indirect, incidental or consequential damages, even if we, our affiliates, directors, officers, agents, employees, licensors, subcontractors or suppliers have been advised of the possibility of such damages.

11. OUR RESPONSIBILITIES

Further to our responsibilities towards Customers under the Terms, the Company shall be responsible for providing accurate delivery information to the Provider, including valid access permissions to the Designated Location premises, ensuring that the Designated Location’s facilities management is informed of and consents to the installation, and inspecting Products upon delivery and notifying the Provider of any visible issues.

12. YOUR RESPONSIBILITIES

When using or accessing the Services, you acknowledge and agree that you:

will provide true, accurate, current and complete information for use of the Services, as required by us to fulfil the Services. You further agree that you will cooperate with any further requests for additional information required in connection with the Services; and
shall not infringe on the Intellectual Property Rights owned by the Company or otherwise licensed to us.

13. GENERAL

Provider Terms and Warranty. The Customer acknowledges that Providers may have terms and policies or terms and conditions that differ from the Company’s Terms. The Customer shall refer to the relevant provider’s terms and policies referenced in the tax invoice (or directly with the select provider for any other terms and conditions) which may apply to your purchase of Products and/or ancillary Services, including the warranty, maintenance or in the replacement (if defective) for such Product(s).
Governing Law and Jurisdiction. The Terms (and any dispute, controversy, proceedings or claim of whatever nature arising out of or in any way relating to these Terms of Business or their formation) are governed by the laws of the Emirate of Dubai.
Dispute Resolution. Any dispute(s) arising out of or in connection with the Terms (including these Terms of Business) or the Website shall first be resolved amicably. If unresolved, such dispute(s) shall be submitted to the exclusive jurisdiction of the Dubai Courts.
Third Party Rights. An individual who is not a party to the Terms has no right to enforce any of its terms.
No Agency. Nothing contained in the Terms will be deemed or construed by the Company and Customer (or any third-party) to create the relationship of partnership, employment, joint venture or agency as a result of the Terms or your use of the Website or the Services. The parties will at all times remain independent parties contracting for Services. You shall not hold yourself out as a representative, agent, or employee of the Company, and the Company shall not be liable for any representation, act or omission by you.
Entire Agreement. These Terms of Business, including any polices and documents referred to or incorporated herein by reference herein, contain the entire agreement between the parties with respect to the subject matter and supersede all prior agreements, negotiations and representations, written or oral, relating to its subject matter. Any additional terms and conditions that are communicated to you in writing (either through the Website, invoices or otherwise) shall be subject to and governed by these Terms of Business, unless otherwise expressly agreed in writing. Except as provided in these Terms of Business, and the documents referred to or incorporated by reference in the Terms or the Terms of Business, no conditions, representations, warranties, undertakings or agreements between the parties whether direct, indirect, collateral, express or implied.
Amendments. We reserve the right to makes amendments to these terms of Business, from time to time, by posting the changes on our Website. Updated versions will be published on our Website with the “Effective Date” revised accordingly as “Last updated”. You will be subject to the terms, conditions and policies in force at the time that you purchase the Products. Continued use of our services constitutes acceptance of any changes.
Force Majeure. Neither the Company, the Provider, nor the Customer shall be liable for any loss, damage failure or delay in performance of the Services due to causes beyond their reasonable control, whether such acts could be reasonably anticipated, including acts of God, war, terrorism, legislative, judicial or regulatory acts of any provincial or the federal government, court or regulatory authority, acts of any of our subcontractors or any third party providers of goods or Services to us, labour disputes, labour disruptions, blackouts, embargoes or government actions.
Data Protection. The Company collects and processes personal data in accordance with applicable Data Protection Laws in the Jurisdiction. Customer and Provider information is used solely for Order processing and communication purposes and is not shared with third parties except as required to fulfil the Order.
Website Use and Conduct. Customers and Providers must be legally capable of entering into binding contracts and are responsible for maintaining the confidentiality of their account credentials. Customers and Providers agree not to misuse the website, engage in fraudulent activity, or attempt to interfere with the operation of the website or services.
Intellectual Property. All content on the Website, including logos, text, graphics, and software, is the property of the Company or its licensors and is protected by applicable Intellectual Property Law. Unless otherwise stated, all rights, including copyright and database rights, within this Website and contents are owned by, or licensed to, us or otherwise used by us in compliance with applicable law. These contents include, but are not limited to, the design, layout, look, appearance and graphics. Any reproduction of such content is prohibited other, than in accordance with these Terms of Business.
Third-Party Links. We may, from time to time, include hyperlinks on our Website which may contain external links to other websites or resources operated by third-party websites and/or their respective services. These hyperlinks are provided for your convenience and are intended to facilitate your use of this Website by providing you with further information. We have not reviewed any websites linked to the Website and we are not responsible for the content, accuracy, terms, or practices of such third-parties. These hyperlinked websites are not within our control and may be governed by other terms of use. The inclusion of such hyperlinks is not intended to imply that we endorse or support such third-party website(s) or the owners of these website(s). You acknowledge that your use of the hyperlinked website(s) is solely at your own risk, and you further acknowledge that we make representation or warranty in connection with any hyperlinked website(s) or its owners. We shall have no responsibility towards you in connection with: (i) your use of the hyperlinked website(s); (ii) the content included within such third-party website(s); or (iii) the privacy policies or practices of any third-party websites.
If any provision of the Terms is determined by any court of competent jurisdiction to be invalid, illegal or unenforceable, that provision will be severed from the Terms and the remaining provisions will continue in full force and effect so long as the economic or legal substance of the transactions contemplated hereby is not affected in any manner materially adverse to either of the parties.
No Waiver. Any waiver by us of any of the provisions of the Terms will not constitute a waiver of any other provision (whether similar or not), nor will any such waiver constitute a continuing waiver of that particular provision, unless expressly provided by us in writing.

14. CONTACT INFORMATION

For inquiries or issues regarding your Order, please contact us at:

Water4Laborworkers
Address: Office 101-C43, HNS Business Center, Al Quoz 3, Dubai, UAE

E-mail: contact@water4laborworkers.com
Phone: +971 58 514 9047
Website: https://water4laborworkers.com/

If you have a complaint regarding your Order or our Services, please e-mail us directly at contact@water4laborworkers.com at first instance, so we may seek to resolve the matter promptly, providing details of the nature of the complaint, details of the Products or Services, together with supporting evidence, your full name, address and contact details so we may seek to resolve the matter promptly.